Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
● Please contact customer service for Return/Exchange request.
● Returns and exchanges must be initiated within 10 days of receiving your order.
● Products to be returned or exchanged must be shipped by the later of (i) 10 days of receiving your order and (ii) 3 days once the Return/Exchange request is confirmed.
● All returned items must be in their new and original condition: unopened, unused, not hemmed, unwashed, unworn and with tags attached. We do not accept returns of items that have been opened and tried on.
● All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
● No returns or exchanges for discounted items are accepted.
● Returns that do not meet the above requirements will not be accepted.
How to Return/Exchange
- Initiate a Return/Exchange
- Within 10 days of receiving your order, please send your Return/Exchange request to customer service via email@example.com or live chat with the information set out below.
- For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
- For Exchanges: Please provide customer service with your order number, the item you would like to exchange and the model/size of the item to be exchanged so we can reserve your desired item so it does not sell out while we await your package.
- You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
- Package the Item(s)
- Pack your item(s) and invoice into a bag or box.
- Select Shipping Method
- Use any courier service that is convenient for you to send the parcel back within the specified time to the following address:
Yamamoto Kogaku Co., Ltd.
25-8, Chodo-3, Higashi Osaka City, Osaka, Japan, 577-0056
- On the air waybill please include your invoice number and note "Return shipment to [shipping country]".
- All costs in relation to costs of returns/exchange shall be borne by you. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
- Send return tracking number
Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to firstname.lastname@example.org.
- You may choose to receive your refund in the original form of payment or as store credit.
- Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
- Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via email@example.com or live chat and they will gladly assist you.
- Refunds as store credit will be reflected on your Swans online account immediately after being processed. Store credit refunds must be made to the same account used for the original purchase.