Returns & Exchanges

 

IMPORTANT

 

 

In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND.

 

Return Policy

●   Returns and exchanges must be initiated within 10 days of receiving your order.

●   Products to be returned or exchanged must be shipped by the later of (i) 10 days of receiving your order and (ii) 3 days once the return/exchange request is confirmed.

●  All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.

●   All accessories and items accompanied by items originally (such as cases, user manuals, and spare parts) must also be returned.

●   No returns or exchanges for discounted items are accepted.

●   Returns that do not meet the above requirements will not be accepted. 

●   You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

●   We appreciate your caution when trying on our products, especially those with delicate lenses that can be easily smudged or scratched. Please note that we reserve the right not to process a full refund or re-ship the item back to you at your cost if the condition of the returned item (including the brand box) does not allow us to resell it.


General Guidelines for Trying Our Products

 

1. Check for any visible damage or defects upon opening the package.

 

2. Please remove any make-up or face oils and make sure your hands are clean before trying on our products.

3. Refrain from touching the lenses directly when putting on our products.

4.Do not place the lenses facing down to prevent scratching them.


How to Return/Exchange

 

 

  • Initiate a Return/Exchange
    • For Exchanges: Please place a new order for your desired item while we will process a refund for your returned order.
    • Within 10 days of receiving your order, please follow below steps to submit return requests:

Order placed when you were logged in:

 

  1.  Log in to your Account.
  2. Go to Order History and click on View all.
  3. Under Order History, find the order that you want to return and then click on Return and Refund. Please note Return and Refund button will become unclickable when the return window is closed.
  4. Select the item(s) that you want to return and choose a return reason.
  5. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  6. Click on Submit Request.

Order placed as guest:

  1. Go to My account, fill in Order number and Order Email, then click Check Status. Under Order Summary, click on Return & Refund.
  2. You will land on Guest Return Request Page. Enter the required information.
  3. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  4. Click on Submit Request.

After receiving your return request, we will review the eligibility. Once your return request is accepted, you will be notified via email.

  • Package the Item(s)
    • Please pack the item(s) in their original packaging, including any documentation, accessories, and manuals that came with the product.
    • Ensure that the package is secure and that both the contents and brand box are protected from potential damage during shipping. We recommend using bubble wrap to safeguard the returned product before placing it in the courier box.
 
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the following address:

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Yamamoto Kogaku Co., Ltd.

25-8, Chodo-3, Higashi Osaka City, Osaka, Japan, 577-0056

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  • On the air waybill please include your invoice number and note "Return shipment to Japan".
  • All costs in relation to costs of returns/exchange shall be borne by you. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
 
  • Send return tracking number

Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to swans@lingble.com. 

 
  • Refund Process
  • You may choose to receive your refund in the original form of payment or as store credit/coupon.
  • Once we receive the returned item(s), your refund will be initiated within 1-2 business days. 
  • Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers.  If you do not receive your refund after 10 business days, please contact customer service via swans@lingble.com or live chat and they will gladly assist you.