SWANS is a brand of protective eyewear products that was developed by YAMAMOTO KOGAKU, a company that has been in the business of creating high-quality protective eyewear since 1911. YAMAMOTO KOGAKU has focused on developing new technologies based on proprietary light-controlling techniques to create innovative and effective protective glasses and lenses for working people and athletes.
The SWANS brand was created to offer the best sports gear for athletes, providing high-quality protective eyewear that can enhance their performance and protect their safety. Over the years, SWANS has expanded its product line to include a diverse range of glasses and lenses that have supported people's lives for more than a century.
Today, SWANS is known for its innovative and high-quality protective eyewear products that are trusted by athletes and working people around the world. The company remains committed to its founding corporate principle of creating a culture promoting a high quality of life for people as its contribution to society.
Please contact our Customer Care Team via live chat, contact form or swans@lingble.com.
Please contact our Customer Care Team first via live chat, contact form or swans@lingble.com.
Creating an account on the SWANS website comes with several benefits. By signing up, you will be able to move through the checkout process more quickly, manage your personal information, and track your orders. In addition, members receive exclusive discount campaigns and promotions.
Create your account here.
To apply a coupon code to your purchase on SWANS website, follow these steps: -Add the desired items to your shopping cart by clicking on the ""Add to Cart"" button on the product pages. Once you have finished adding items, click on the shopping cart icon, usually located in the top right corner of the website. This will take you to your shopping cart page. -On the shopping cart page, you will find a section labeled "Gift Card/Promo Code" box. -Enter your coupon code into the provided box. -Click on the "Apply" button next to the box to apply the code to your order. -The discount or gift card amount will be applied to your order total, and you can proceed to checkout by clicking on the "Checkout" button or continue shopping if desired.
Once we ship out your order, it would be difficult. Please contact our Customer Care Team first via live chat, contact form or swans@lingble.com.
The currency depends on the ship-to-country and is fixated automatically upon check-out.
SWANS accepts the following forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, Alipay, Wechat Pay, UnionPay and PayPal.
Yes. We accept various local payment methods such as online banking, bank transfer, cash payment via ATM and convenience stores. Upon checkout, you can see additional local payment methods that make it convenient for our global customers.
Yes, and PayPal will convert payments on our site to your local currency. PayPal payments can’t be accepted in IDR, MYR or KRW, therefore, we do not provide such payment method in those storeviews.
No, there is none. The only fee you may face is the PayPal exchange rate, which is a little higher than bank rate.
No. SWANS will pay the Alipay transaction fee.
Your credit card will immediately be charged upon purchase.
Please click "Login and hit the "Forgot your password?" button, enter your email address to receive a password reset link.
Without logging-in:
You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the ''Subscribe Newsletter'' box on the right-hand side.
After logging-in:
Go to 'My account' >> ''Email Subscription'' and click ''Edit'', then click ''Subscribe''.
"After logging-in, go to 'My account' >> ''Email Subscription'' and click ''Edit'', then click ''Unsubscribe''. Without logging-in, you can unsubscribe from the newsletter at the bottom of one of the newsletters. "
Once we ship out your order, it would be difficult. Please contact our Customer Care Team first via live chat, contact form or swans@lingble.com.
1. Start shopping with us by using your preferred delivery country - ''Shipping Destination'' at the bottom left of our website . 2. Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function. 3. Choose to place your order as either a guest or sign into your SWANS account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on '' Next- Payment'' to fill in your billing address and payment details. Check all required details are filled properly and hit ''Place Order''. Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or swans@lingble.com.
Items in your shopping basket are not reserved and may be purchased by other customers.
We strongly recommend you to provide us with your name and delivery address in English characters and avoid the use of special characters to ensure a smooth order processing and delivery.
Please note that the charge for your purchase will appear on your billing statement under the merchant name “Lingble” and/or “Prospect Field”.
Yes. Enjoy first-purchase with 10% off sitewide with code: SWANS-1ST-PURCHASE. Please log in to redeem. Return and exchange are not allowed unless items are defective. No promotion/coupon code combination is allowed.
Our customers typically receive their orders within 5-7 days of shipping. Most East Asian countries and North America: 4-5 days. Rest of World: 5-7 days. If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you. You will receive a tracking number in the confirmation email sent at shipment. Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.
Japan.
Unfortunately no.
Certainly. If your country is not listed on the country selector, please select 'Other Locations'. Please note we do not ship to below countries from global site:
Afghanistan
Belarus
Brazil
Congo
Crimea
Cuba
Iran
Iraq
Lebanon
Liberia
Libya
Moldova
North Korea
Russia
Somalia
Sudan/South Sudan
Syria
Tajikistan
Yemen
Zimbabwe
Your tracking number is included in the email we send when your order ships.
The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.
No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact directly the courier company once the parcel is shipped.
When placing your order, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out. After placing your order, please reach out to our customer care via live chat, contact form or swans@lingble.com. We will send you an e-mail with detailed information regarding the KYC documents required and the tracking number. You need to upload those KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to the courier platform yourself. Without these documents, shipments will be held in Customs Bond, causing clearance delays. If it results in returns, confiscation, or other customs actions, you will be solely responsible for all related cost deduction from the refund. For more inquiries about KYC, please refer to this link: DHL: https://www.kyc.india.express.dhl.com/forms/login.aspx FedEx: https://kyc.fedex.com/#/app-faq/0
Providing your Tax ID / SSN is optional at checkout, but please note that if you choose not to provide your Tax ID / SSN and CBP requires it, your package may be delayed, returned, or even seized. In the event your order is returned to us due to customs clearance failure due to non-provision of Tax ID / SSN: - The order will be automatically cancelled and refunded once the item is returned. - The original shipping fee will be deducted from the refund amount. - You may also be responsible for any return shipping charges or additional fees incurred, such as customs handling fees. We understand that your Tax ID / SSN is highly sensitive information. Rest assured, it will be used solely for customs clearance purposes and handled with the utmost care in accordance with our Privacy Policy.
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Please contact our Customer Care Team via live chat, contact form or swans@lingble.com.
Please contact respective Swans stockist for such enquiry: https://www.swans.co.jp/en/distributors/
When a particular size/color of an item is out-of-stock, you can click on the size/color selector and ''Notify Me'' link will show up. Please enter your email address and then click ' Submit'. You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.
● Returns and exchanges must be initiated within 10 days of receiving your order.
● Products to be returned or exchanged must be shipped by the later of (i) 10 days of receiving your order and (ii) 3 days once the return/exchange request is confirmed.
● All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.
● All accessories and items accompanied by items originally (such as cases, user manuals, and spare parts) must also be returned.
● No returns or exchanges for discounted items are accepted.
● Returns that do not meet the above requirements will not be accepted.
● You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
● We appreciate your caution when trying on our products, especially those with delicate lenses that can be easily smudged or scratched. Please note that we reserve the right not to process a full refund or re-ship the item back to you at your cost if the condition of the returned item (including the brand box) does not allow us to resell it.
1. Check for any visible damage or defects upon opening the package.
2. Please remove any make-up or face oils and make sure your hands are clean before trying on our products.
3. Refrain from touching the lenses directly when putting on our products.
4. Do not place the lenses facing down to prevent scratching them.
No returns or exchanges for discounted items are accepted.
Yes. You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
Please contact your preferred courier with tracking service to your quote.
First check if your order fulfills the return policy and contact our Customer Care Team via live chat, contact form or swans@lingble.com next.
Unfortunately no.
Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or swans@lingble.com next.
Please contact Customer Care Team via live chat, contact form or swans@lingble.com immediately.
If you experience an initial failure or defect with your product that is newly bought from the SWANS Global site, please contact us to request a return or replacement.
You do not need to register for a warranty if your product is purchased from the SWANS Global site since we can retrieve the online purchase record.
Our warranty policy covers sunglasses with a 2-year warranty from the date of purchase. We offer one-time free repair services for lenses or frames and cover all related shipping expenses on a one-time basis. Simply reach out to our Customer Care Team via live chat, contact form or swans@lingble.com.
To preserve the life of your goggles and keep them in good condition we recommend you follow these rules:
- Spend a minute cleaning the lenses after every swim.
- By gently washing them in clean running water you can remove any chlorine or harmful chemicals that will shorten their lifespan.
- Don't ever use soap or detergent though as they are a natural enemy of the anti-fog coating.
- If you cannot remove chlorine or harmful chemicals, sebum stains, please drop one or two drops of neutral detergent to a tub of water and lather to clean. Please do not scratch or rub the inside of the lens.
- After washing, leave your goggles to air-dry shade in a flat position. If they are left wet in your kit bag they'll most likely grow bacteria and mould.
- Do not leave goggles in direct sunlight for prolonged periods, this may affect the durability of the straps.
Please refer the instruction manual included in your purchase. Simply reach out to our Customer Care Team via live chat, contact form or swans@lingble.com.
SWANS is solely responsible for the quality of products sold on this global website. Customers who have purchased SWANS' products from SWANS's distributors, retailers, or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.
If you have a SWANS item that is purchased from this global site and needs repair, please provide us with the following information first via live chat, contact form or swans@lingble.com:
- Email address used to place the order
- Product photos of the model and issues
The length of time for the repair process and the cost of repairs varies depending on the product and the specific issue. Here is some general information on repair time and costs:
Repair time: If the repair parts are available, it usually takes about two to three weeks to complete the repair process. However, the repair time may vary depending on the specific product and the extent of the repairs needed.
Repair costs: The cost of repairs also varies depending on the product and the specific issue. Please let us know which part and which model you want to repair, and we can provide you with an estimate for the cost of repairs.
For our swimming products, we manufactured them in Tokushima, Japan. While for sunglasses and snow goggles, they are manufactured in Awaji, Hyogo, Japan.
- To assist us determining the authenticity via pictures, please provide us with the information of where you have bought the product.
- If you can send the product back to us physically then we can confirm. The shipping costs of both ways will be covered by the customer.
Some of the products have measurement and weight information under ''Specification'' tab on each product page. Please contact our Customer Care Team via live chat, contact form or swans@lingble.com if you need more assistance.
All models are Asian-Fit.
We do not have specific ''European-fit” models. However, the models below are used globally and frequently purchased by our overseas customers: RIDGELINE RACAN
· Protect against water pressure, reducing the risk of discomfort and reduced vision
· Develop underwater confidence in those learning to swim, heightening the learning process
· Prevents chlorine from entering the eyes, reducing irritation
· Reduces the risk of children failing to effectively wash the chlorine from their eyes following a swim
· A barrier against inconsistent water management - Any water which does not provide equivalent pH values to that found in the human body will lead to irritation
· Occasionally, chlorine fails to destroy all of the organic matter present in the pool, leaving traces of ammonia - goggles protect against this
· Failing to use eyewear in non-chlorinated water can dry out the eye, resulting in irritation
· Provides a barrier against stray arms, legs, training aids or toys from coming into contact with the eye, reducing risk of injury
· Protection against UV rays when swimming outdoors
· Regulates light transmission to wearers preference thanks to choose of coloured lenses
Racing goggles reduce water drag, and improve performance. They are generally of a higher value than the training goggles because of the technology/research involved in their production. Training goggles are generally more comfortable but are specifically designed for regular training.
We recommend that when trying a pair of goggles on you follow the instructions below.
1- Open eyes wide
2- Place goggles over eyes without securing the strap
3- Relax face and release hold
If the goggles stay in place for a few seconds you have the correct size; if not then the goggles are not fit your face.
OR
1- Position the goggles into the eye sockets to determine if the goggles are comfortable. You should feel a slight suction.
2- Stretch the head strap over the back of the head to rest at a 45 degree angle on the crown of the head. Adjust the strap so the goggles are a firm fit. Tightening straps does not always prevent water leaking.
3- Ensure the nose bridge is adjusted correctly. Individual size nose bridges are ideal for difficult to fit faces i.e. large noses, wide faces, and high nose bridges.
'Premium anti-fog'' is crowned with a coat that enhances anti-fog performance that is even higher than our standard anti-fog coat. SWANS swimming goggles with ''premium anti-fog'' which use hydrophilic anti-fog technology with increased hydrophilic component is more durable.
MIT means Mirror Insert Technology. By processing the mirror coat, which is originally processed on the front side of the lens, between the lenses, it prevents the mirror coat from peeling off even if the lens surface is scratched.
It is suitable for use in open water held at the sea or lake, outdoor pools in fine weather, indoor pools with bright lightings etc. You can use it comfortably because it suppresses the light reflected on the water surface and ensures clear visibility.
It is useful in environment such as open water and outdoor pools where the weather changes.
You may need to adjust the nose belt or belt. Without wearing the belt on your head, put the eyecup against your face and check if it feels like it is sticking to your face. If it does not stick to face and come off immediately, please refer to the follow method and adjust it once.
-Adjust the tightness of the belt but be careful not to make it too tight
-Change the size of the nose belt
-If the cushion is designed to be removed, check that the cushion is attached correctly
You may use below questions to guide you for the suitable swimming goggles:
1. Are you looking for adult goggles or junior goggles?
2. Do you swim for leisure or professional training? If you're planning on being active in the pool or participating in triathlons, it’s important to choose a pair that offers good peripheral vision and a secure seal around the eyes. For recreational swimming and snorkelling, look for wider frames with adjustable straps that lay flat against your eyes.
3. Are you short-sighted/far-sighted that you need lenses to accommodate such?
4. Do you prefer clear or tinted lenses?
5. Do you prefer lenses with premium anti-fog technology?
6. Do you prefer mirrored or polarised lenses?
7. Do you need wider lenses for enhanced peripheral vision? Curved lenses for increased performance and enhanced wide view to help ensure you can focus on your swim.
Prescription swimming goggles are sold as lenses for each eye. There is no distinction between left and right side. In addition, assembly parts such as nose and belt parts are sold separately.
Ultraviolet rays can damage not only the skin but also the eyes. It has been pointed out the prolonged exposure to strong sunlight not only causes painful inflammation, but also contributes to eye damages. All the lenses used by SWANS (except some Yamamoto products for special purposes) block more than 99.9% of harmful UV rays regardless of the lens color.
The UV-absorbing material contained in the lens does not deteriorate over time. However, it is affected by damage to lens itself, such as scratches and breakage.
Polarized lenses have a special function that effectively cuts the glare of reflected light (polarized light) and reflected light. There is a correlation between the degree of polarization and the brightness of the lens, so light-colored lenses tend to have a low degree of polarization.
'ULTRA LENS'' is a lens with a function that enhances visibility by emphasizing a special color gamut according to the purpose and application, so that the object can be clearly seen. Since the color gamut that should be emphasized varies depending on the sports and environment, SWANS is optimizing them through joint research with professional athletes for each category.
A photochromic lens is a special lens that changes its color (darkness) depending on the intensity of sunlight (amount of ultraviolet rays) automatically in all weather conditions.
Polarized Lenses Polarized lenses reduce glare from the sun and reflections from water, making them great for athletes who spend time outdoors. The downside is that polarized lenses may interfere with certain screens such as those used on smartphones or computer monitors, making them an impractical choice for some sports that require viewing these types of screens. Photochromic Lenses Photochromic lenses adjust to light automatically, darkening in bright light and fading in lower-light environments. The main benefit of this type of lens is that they provide excellent visibility in both low and high-light conditions. However, they can take a few minutes to adjust to changing lighting levels which can be distracting when playing sports. Mirrored Lenses Mirrored lenses are a great choice for athletes looking for maximum protection from bright light while playing their sport. They also provide an extra layer of privacy as they hide your eyes from view. However, mirrored lenses may not be suitable if you need to see subtle colors or gradations in terrain as they can distort vision slightly.
There are products such as overglasses and clip-ons that can be worn over eyeglasses.
-We do not offer prescription lenses for sunglasses. Please purchase the optic frames and bring them to eye specialist for prescription lenses.
You may use below questions to guide you for the suitable sunglasses:
1. Do you wear sunglasses mostly for sports or leisure? If it is for sports, what kind of activity is that?
2. Do you need the sunglasses to be lightweight?
3. Are you short-sighted/far-sighted that you need lenses to accommodate such?
4. Do you prefer clear or tinted lenses?
5. Do you need a photochromic function?
It means Premium Anti-Fog which is particularly effective among all anti-fog coatings. It controls fogging with double the water absorption capacity of conventional products.
Ultraviolet rays can damage not only the skin but also the eyes. It has been pointed out the prolonged exposure to strong sunlight not only causes painful inflammation, but also contributes to eye damages. All the lenses used by SWANS (except some Yamamoto products for special purposes) block more than 99.9% of harmful UV rays regardless of the lens color.
MIT means Mirror Insert Technology. By processing the mirror coat, which is originally processed on the front side of the lens, between the lenses, it prevents the mirror coat from peeling off even if the lens surface is scratched.
'ULTRA LENS'' is a lens with a function that enhances visibility by emphasizing a special color gamut according to the purpose and application, so that the object can be clearly seen. Since the color gamut that should be emphasized varies depending on the sports and environment, SWANS is optimizing them through joint research with professional athletes for each category. In the case of snow scenes, SWANS snow goggles can clearly show the unevenness of the snow surface, especially in low light.
Polarized lenses have a special function that effectively cuts the glare of reflected light (polarized light) and reflected light. There is a correlation between the degree of polarization and the brightness of the lens, so light-colored lenses tend to have a low degree of polarization.
Photochromic lenses change color (darkness) of lens according to the change in the amount of ultraviolet rays and can be used in various time zones and weather conditions, such as daytime or nighttime, fine weather to snowfall.
Using electricity from the battery, the transparent heating element built into the lens warms the lens itself, removing fogging and freezing. It ensures clear vision even in severe environments and safe riding.
The turbo goggles are used in environment from -20 degrees Celsius to several degrees Celsius. In the environments above 10 degrees Celsius, the amount of moisture present in the air is so high that the sensor determines that the humidity is high and the fan continues to run. On the slopes, it stops when the humidity is low, and rotates and exhausts when humidity rises.
The belt can be lengthened by using the belt clip which is sold separately.
There are two major points in selecting the snow goggles:
-Choose a model that fits your face well. Make sure there are no suffocating or gaps which can be a problem in nose fitting.
-Some lenses are effective only in certain environments, so check their characteristics, brightness (visible light transmittance), etc.
There are 3 things to consider when choosing a helmet:
-Choose a model that fits your head tightly. In particular, make sure that the tightening of temporal region is not too tight.
-Strength and weight are different for racing and leisure, so choose according to the purpose.
-Check the compatibility of the goggles and helmets you are using, such as whether there are any extreme gaps or interference.